Due to COVID-19 restrictions, we appreciate your patience with the possibility of order delays. We strive to get your orders to you as safe as possible.
International free shipping when your order is above…
VOQA did not forget about free shipping for Zone 7!
We are improving our global delivery methods for 2022.
* Delivery costs vary depending on the total order weight. Any orders over 8lbs | 3kgs will be subjected to a delivery cost evaluation over $19.99
All international deliveries have a standard 8 – 14 working days. Passport services cover taxes, duties and custom clearing. Look up your country to see which zone (1 – 7) your delivery costs will be; fee varies depending on the total order weight.
*Any orders over 8lbs | 3kgs will be subjected to a delivery cost evaluation over $49.99
ZONE | COUNTRY
See below for your shipping zone
Our team would love to hear your feedback. We strive to make your experience with VOQA great, in the unforunate case that you’re not satisfied with your new items, you can return them within our 21-days return policy. These 21-days return policy starts after you’ve received your item.
We will not be able to accept returns if the items condition has been damaged/tampered with after its state of delivery.
Single items within a box set can’t be returned separately; the whole box set must be returned.
If you wish to return your order, please contact us via this form. Please provide the order number and the reason why the product didn’t meet your needs, or how we can do better. We’ll be happy to assist you with the return instructions for your order.
Once your returned items have been received in good conditions, you’ll receive an email from us regarding the status of your refund. Your refund will be processed and will automatically be applied back to your original method of payment. We appreciate your patience with our refunding transactions taking 7 – 14 business days.
Shipping costs are non-refundanble.
For team / squad orders for more than 10 items please contact us via firstname.lastname@example.org with the email subject line : Bulk order enquiry. We appreciate your patience with us getting back to you within 3 – 5 working days.